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Built For Home Service Companies

Home Assets Visibility Network

Google brings them.
HAVN keeps them.

Stop renting your customers from ad platforms. HAVN gives you a system to own every homeowner, every asset, and every future job.

๐Ÿ“ Atlas HVAC in Saskatoon has 500 customers. Industry averages show 60% of replacement revenue goes to competitors. That's $97.5k/year in at-risk revenue โ€” from one small shop.
HAVN Business โ€” NorthStar HVAC Inc.
Active Customers
247
โ†‘ 12% this month
Pipeline Value
C$84K
3 pending quotes
Furnaces Expiring
39
โš  within 90 days
Reminders Sent
41
โ†‘ 3 jobs booked

You don't have customers.
You have transactions.

01

You installed a $6,500 system. Great work. Happy customer.

02

Three years later, it needs a $49 capacitor. Minor issue.

03

The homeowner Googles "HVAC repair near me." They panic.

04

Someone else answers the call. That someone now owns your customer.

The home has no memory. You lose. Every time.

Google Ads โ€” Invoice

NorthStar HVAC Inc. ยท Saskatoon, SK

Q4 Spend Summary
Lead acquisition
Johnson, M. โ€” furnace repair
$47.00
Lead acquisition
Johnson, M. โ€” AC tune-up
$47.00
Lead acquisition
Johnson, M. โ€” furnace replacement
$47.00
+ 61 more acquisitions
Includes 14 returning customers
$2,867.00
Total billed this quarter$3,008.00

14 of 64 leads were customers you already had. You paid Google $658 to re-acquire relationships you already owned.

This repeats every quarter. Forever.
Until you own the relationship.

Atlas HVAC customers 500
Furnace installs (est.) ~300
Avg. replacement value $6,500
Industry retention on replacement ~40%
Revenue at risk (replacements only) $1.17M

๐Ÿ‘† 180 of your own furnace customers will call someone else for a $6,500 replacement.

That's $97,500 walking out the door every year. HAVN exists to stop it.

Your entire retention strategy
is a sticker in a basement.

For decades, HVAC companies have relied on one tool to stay connected with customers after a job. A branded sticker slapped on the furnace. That was the plan. That was the relationship.

โฌ› NorthStar HVAC
๐Ÿ“ž (306) 555-0142
Your Comfort. Our Priority.
Est. since the Stone Age ยท Still your plan B
Dust optional. Forgotten guaranteed.
0ร—
Times your customer visited their basement this month

The last time a homeowner went to their basement to check the furnace, they were probably looking for the Christmas decorations.

๐Ÿฆ
๐Ÿ”
๐Ÿ“ฑ
โ–ถ
๐Ÿ—บ
๐Ÿ›
๐ŸŽต
โค
5 hrs 16 min today
159ร—
Times your customer checks their phone every single day

Their bank is on their phone. Their doctor is on their phone. Their groceries are on their phone. Their furnace company left a sticker.

84%
of homeowners have no specific company in mind when searching for HVAC โ€” even ones you've already served
5โ€“7ร—
more expensive to acquire a new customer than to keep the one you already have
<30%
average HVAC retention rate โ€” meaning most companies restart their customer base every single year

You showed up when it was cold. You fixed it at midnight. You got a 5-star review. And then they forgot you existed. Not because they're ungrateful. Because you gave them nothing to remember you by.

Stop being a vendor.
Become their Resident Service Partner.

Think about what your family doctor used to be. They knew your history. They reached out before things got bad. They remembered you. That's the relationship homeowners are desperate for โ€” with their home. HAVN makes you that person.

You know their home.

Every unit, every install date, every service record. You walk in already knowing what's aging, what's at risk, what needs attention next.

You reach out first.

You don't wait for an emergency. You send a reminder. You flag the warranty expiry. You show up before Google gets the chance.

They trust you. Permanently.

Trust isn't built at midnight when the heat dies. It's built in the quiet months when you check in and they think โ€” they actually care about my home.

The sticker said your name. HAVN makes them remember why it matters.

Four steps to permanent retention.

HAVN Profile created
142 Maple Cres.
Profile active
New
Lennox Furnace
Installed 2019
Logged
Asset registry
Furnace
5 yrs old ยท expiring
Watch
Central AC
Installed 2022
Good
Service intelligence
AC last serviced
9 months ago
Due soon
Reminder sent
via SMS ยท today
Sent
Lifetime value
Furnace warranty
Expires in 47 days
Urgent
Job booked
$2,400 ยท replacement
Booked
Step 01

Customer enters your system

After a job, your customer gets access to HAVN. Their home, their equipment โ€” logged.

Step 02

Their home gets tracked

Furnace, AC, water heater โ€” install dates, model numbers, warranty info. All in one place.

Step 03

You stay connected

Reminders, maintenance cycles, re-engagement โ€” all automated. You never lose touch.

Step 04

Repeat jobs happen

When it's time for service, they know where to go. You're not competing. You're the default.

Two layers. One system.

Everything to run and grow your business โ€” with HAVN as the intelligence layer that locks in every customer relationship.

Growth Engine

Run your business

CRM โ€” customers and pipeline
Campaign reactivation
Reviews automation
Call insights
Calendars and scheduling
HAVN Layer โ€” your moat

Own your customers

Homeowner digital profiles
Unit and asset tracking
Warranty and service history
Predictive maintenance reminders
Lifecycle re-engagement

You already did the $6,500 install.
HAVN makes sure you get the next $15,000 too.

A single furnace customer is worth $12,000โ€“$15,000 over the life of the home. With furnace + AC, that's $18,000โ€“$22,000+. HAVN Growth is $297/mo. That's less than 2% of ONE customer's lifetime value.

โš ๏ธ Proof Ground

Atlas HVAC in Saskatoon is deploying HAVN now. We're onboarding a limited number of companies in this phase. Be part of the foundation.

Start where you are.
Own where you're going.

HAVN comes with every plan. What it does for your business depends on how far you want to take it.

Atlas HVAC: 500 customers โ†’ $97.5k/year at risk What's your number?

Calculate your at-risk revenue
Atlas HVAC (500 customers) = $97.5k/year at risk
Based on: $6,500 avg replacement ร— 60% leakage ร— (your customers). Annualized over 12 years.
Starter
Get organized.
$97/mo

CRM, calendar, communication tools + HAVN access for every customer.

HAVN role
HAVN exists

Customers build their home profile. You have the record. The relationship starts here.

Scale
Own your customers.
$497/mo

Full HAVN intelligence. Asset tracking, lifecycle prediction, and a system that makes Google irrelevant.

HAVN role
HAVN thinks

Every asset tracked. Every lifecycle predicted. Repeat business happens โ€” automatically.

๐Ÿ’ฐ The math: Retain ONE furnace replacement you would have lost to Google, and HAVN Growth pays for itself for 2 years. Retain two, and it's profit from day one.

Included in every plan
HAVN App for your customers
Every homeowner gets their digital home profile โ€” free, always.

Every customer you onboard becomes a permanent record in your system. When they move, refer a neighbour, or need service again โ€” HAVN travels with them. Your name stays on the relationship.